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Solutions developed for the
service provider operating
in specialist environments.

Demands on business vary from operation to operation, customer contract to customer contract. They can even vary from depot to depot or region to region.

To support such varying needs we have a suite of specialised modules that can be added to your core solution at any time.Some offerings may involve the use of third party technologies or involve working with other software suppliers but we manage all elements on your behalf.

Business
Integration

CUSTOMER SERVICE & NON CONFORMANCE 
Progress updates against an order can sometimes trigger non-conformance issues. These normally relate to occasions where requested activity does not reflect what actually happened and where performance falls outside the set tolerances within the system. These occurrences need to be reported to the customer and onwardly managed to a successful conclusion, which could be, a simple 'rebook to deliver' or an additional charge for extra services. 

WORKING TIME DIRECTIVE 
This module complies fully with the EU Road Transport Working Time Directive legislation. Drivers are assigned to specific reference periods, and from the information entered as part of the the driver/shift debrief processes, the Working Time Directive module is able to record POA's and calculate the working hours a driver has left in addition to highlighting any potential issues.

CUSTOMER MANAGEMENT ON THE WEB
Gives your Customer access to your services, such as Order Entry and Consignment Tracking, whilst also giving visibility of critical information via this Transport Management web portal.  The portal is a natural extension of the core TMS solution and can enhance customer service significantly. No longer do you have to employ a Customer Service team to respond to everyday activities as the information is easily accessed and readily available via the WEB.

HAULIER MANAGEMENT ON THE WEB
Removes the need for those frantic phonecalls to third party hauliers and also helps to streamline the processing of payments through supplier self bill and rate schedule functionality. A Haulier can log on to the portal to see what work they have been allocated, access and print the associated manifests and then, after the delivery is complete, update the system immediately with the delivery and POD information.

YARD MANAGEMENT 
Managing a busy yard, where containers and trailers are being dropped off or tipped can be a thankless task. This Module allows the Operator to log and track all movements within the Yard. It also highlights when MOT's and Services are due.  If an equipment item is in the Yard the user will know its exact location, whether it is loaded or empty and if it needs cleaning or is ready for use.

PALLET SCANNING 
Allows pallets to be tracked throughout your network from the point of collection to final delivery destination. This includes any trunking and interdepot cross docking activity that might take place as part of the adopted delivery route. Labels can be printed in your own warehouse or by your customers via the Web Portal.

DRIVER ROSTERING 
Provides visibility of available resource across the whole business. So whilst the managers are strategically looking at what their resource levels are for that day or week ahead, the line managers are recording booked holidays and absences, the transport planners are able to see available resource by shift and payroll are able to access and process the relevant information for pay day!

IN CAB MOBILE DATA CAPTURE 
Enterpise In Cab (EPIC) is a device independant solution that enables real-time driver activity to be fed back to the TMS without the office staff ever needing to chase the driver on the telephone.  The device holds the drivers daily manifest and processes updates relating to arrival and collection times, loading and unloading times, quantities collected and delivered, damages, returns, and driver break times. Delivery signatures can also be captured.

DOCUMENT MANAGEMENT 
Is an image index and retrieval system designed to compliment the core features of our transport management system. It offers a user the ability to index and store images against a job that is held in the system. The images can be copies of scanned operational documents such as POD’s, Customer Despatch Notes, PCVs/ PENs, photographs of damaged goods, goods that have been returned, or copies of an Invoice or Credit Note. The module has in-built user security and a selection of audit trails and enquiries.

STATUS BOARDS
Generally there are two types of Status Boards; Financial and Operational. Whilst the Finance Director is interested in todays' revenues and next days forecast, the Transport Planning teams want to know how many jobs still need to be planned, which vehicles are running late, what the percentage of empty v loaded mileage is. Customer Service needs other information as does the Accounts Department. All are driven by different KPI's. Nevertheless once you have this essential, highly visible information, you immediately highlight where the problem areas are.